COMMON IT ISSUES & TROUBLESHOOTING
I can't print to the copiers. I'm getting a "Cannot Get Device Information" error.
This is almost always because the network cable connected to the printer has been kicked loose. Go over to the copy room and check both ends of the blue cables going from the wall into each copier and make sure they are fully plugged in tightly and try again.
I can't access the Z Drive or the internet.
Make sure your blue network cable (desktop users) are plugged in tightly at both ends. If you're using a laptop, make sure your wifi is turned on and you are connected. If that doesn't fix it, try restarting. If that doesn't fix it, contact Shannon at smattern@ohnurses.org.
My computer is doing something really weird.
Restart it first and see if that resolves the issue. Believe it or not, it usually does - but if that doesn't fix it, contact Shannon at smattern@ohnurses.org.
OUTAGES
Contact Shannon first at smattern@ohnurses.org or call or text 614-886-4434.
If not available, contact Pam and she will contact our vendors:
Internet Outages (phones and internet not working)
Time Warner Business Class - 866-286-3938
Phone Issues: (internet works but can't make calls) ProOnCall - 800-362-6300 or service@prooncall.com, then if they say to contact Time Warner use the number above.
Network/Server Issues: (phones work, but can't access internet and/or network drives) Contact ProOnCall - 800-362-6300 or service@prooncall.com, let them know that Bob Louthen is our service provider and they'll contact him or another available technician.